Privacy policy

 

At Henry Grayson, we believe you deserve to know exactly what happens with your details. This policy walks you through what we gather, how we put it to use, and how we keep it safe whenever you visit or buy from us at henrygrayson.com (the "Site").

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What We Collect

There are a few kinds of information that come our way:

  • Things you share with us: Whenever you place an order or open an account, you might give us your name, your billing and delivery addresses, your email, your phone number, your payment details, and the specifics of what you've ordered.
  • Things gathered in the background: While you look around the Site, certain technical bits are picked up on their own, like your IP address, the browser you're on, which pages bring you in and send you off, and the times you visit.
  • Cookies and similar tools: We rely on cookies and related technology to make browsing feel effortless, to see how the Site is being used, and to shape the content and ads you come across.

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Why We Use It

The information we hold helps us get your orders packed and on their way, stay in contact with you about anything you've bought, sent back, or asked about, make your time on the Site smoother and more personal, protect both you and us from fraud and keep everything secure, and stay on the right side of the law.

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Who We Share It With

Your personal information is never sold on to anyone, full stop. We do pass certain details to a small circle of dependable partners who help keep things running:

  • The payment processors who take care of your transactions safely.
  • The couriers and logistics teams who get your parcels to your door.
  • The marketing and analytics partners who help us do better.

Each of them may only use your information to do the job we've asked of them, and every one is bound to safeguard it under the privacy laws that apply.

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Cookies and Ads

Cookies are tiny files that sit on your device. We use them to:

  • Hold on to your preferences.
  • Keep whatever you've added in your basket.
  • Gauge how well the Site is working.
  • Bring you ads worth seeing, including through Google Ads and other networks.

You can switch cookies off in your browser whenever you wish, though one or two features may stop behaving properly if you do.

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How Long We Keep It

We hang on to your personal information only for as long as there's a real reason to, whether that's running our services, meeting what the law requires, working through a dispute, or upholding our agreements. Beyond that, we let it go.

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The Rights You Have

Wherever you happen to live, privacy law may give you a say over your information. That can include:

  • Asking what we hold on you.
  • Having us put right anything that's wrong.
  • Asking us to erase it altogether.
  • Telling us you'd rather not receive marketing.

Whenever you'd like to act on any of these, simply reach out using the details further down.

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Keeping It Secure

We put strong, well established safeguards in place to look after your personal information. Even so, no method of sending or storing data online is ever truly foolproof, so although we do all we sensibly can, we're not able to promise it's completely beyond reach.

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Links to Other Sites

You may find links on our Site that lead somewhere else. Once you land on another company's site, what they do with your information and what they put on their pages is out of our hands, so it's always wise to glance over their own policies.

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Updates to This Policy

From time to time we may revise this Privacy Policy. Whenever we do, the new version will appear right here, with the Effective Date brought up to date.

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Reach Us

If anything about this policy or the way we handle your information leaves you with a question, we're happy to help.

Email: support@henrygrayson.com
Support Hours: Monday to Friday, 08:00 to 6:00 PM EST